Frequently Asked Questions

Find answers to common questions about Pinoy Time. Can't find what you're looking for? Contact our 24/7 support team!

Registration & Account

Questions about creating your Pinoy Time account:

  • How do I register? Click Register, fill in basic info, verify email/phone, and claim your ₱888 bonus!
  • What documents are needed? Only valid ID and proof of address for verification.
  • Is registration free? Yes! Registration and account setup are completely free.
  • Can I have multiple accounts? No, one account per player is allowed.
  • How long does verification take? Usually 5-10 minutes during business hours.

Deposits & Payments

Everything about depositing funds:

  • What payment methods are available? GCash, Maya, UnionBank, BDO, BPI, and cryptocurrency.
  • Minimum deposit amount? ₱100 for all payment methods.
  • Are deposits instant? Yes! GCash and Maya deposits are processed instantly.
  • Are there deposit fees? No, we don't charge any deposit fees.
  • Is there a maximum deposit limit? ₱500,000 per transaction and ₱1M daily.

Withdrawals & Payouts

Getting your winnings:

  • Minimum withdrawal amount? ₱200 for GCash/Maya, ₱500 for bank transfers.
  • How long do withdrawals take? GCash/Maya: 5-10 mins, Banks: 1-3 business days.
  • What are withdrawal limits? ₱200,000 daily, ₱1M weekly.
  • Can I cancel a withdrawal? Yes, within 5 minutes of request.
  • Why was my withdrawal rejected? Usually due to incomplete verification.

Bonuses & Promotions

Understanding our offers:

  • How do I claim my ₱888 bonus? It's automatically credited after registration.
  • What is the wagering requirement? 20x deposit + bonus amount.
  • Can I combine bonuses? No, only one bonus active at a time.
  • Do bonuses expire? Yes, most bonuses expire after 7 days.
  • What is cashback? 5-15% return on losses based on VIP level.

Games & Gaming

Playing your favorite games:

  • How many games are available? 2000+ slots and 150+ live dealer tables.
  • Can I play for free? Yes, most games have demo mode available.
  • What are the betting limits? Slots: ₱10-₱5,000, Live tables: ₱100-₱100,000.
  • Is the game fair? Yes, all games use certified RNG software.
  • Can I play on mobile? Yes, our app works on all Android devices.

Technical Issues

Solving common technical problems:

  • Why can't I load games? Check internet connection and app storage.
  • What browsers are supported? Chrome, Firefox, Safari, and Edge (latest versions).
  • The game crashed mid-play, what now? Contact support with game details.
  • How do I update the app? Enable automatic updates in Google Play Store.
  • Why is the game slow? Check your data connection and clear app cache.

Security & Safety

Keeping your account safe:

  • Is my data secure? Yes, we use 256-bit SSL encryption.
  • Is Pinoy Time legal? Yes, fully licensed by PAGCOR Philippines.
  • Can I set deposit limits? Yes, in Account Settings > Responsible Gaming.
  • How do I change my password? Go to Profile > Security > Change Password.
  • Is there a self-exclusion option? Yes, available in Responsible Gaming section.

VIP Program

Our exclusive VIP benefits:

  • How do I become a VIP? Deposit ₱50,000+ or be invited by our VIP team.
  • How many VIP tiers are there? 8 tiers from Bronze to Diamond.
  • What are VIP benefits? Higher cashback, exclusive bonuses, personal manager.
  • Can I track my VIP progress? Yes, in the VIP section of your account.
  • How do I contact my VIP manager? VIP Lounge > Contact Manager.

Still Need Help?

Our support team is here 24/7 to help you:

  • Live Chat: Available 24/7 in the app or website
  • Email: [email protected] (Response within 2 hours)
  • Phone: 0917-123-4567 (Philippine number)
  • Facebook: @PinoyTimeSupport (Tag us in messages)
Contact Support Now